How to work with ADO ERPPick the way of working that fits your scope, budget and how hands-on your team wants to be.
Every project is quoted on its real scope after a discovery session, not from a generic price list. This page shows how we work and what we commit to.
Flexible to how you want to invest
We choose the model with you after discovery, and it can change between project phases.
Fixed scope
Scope, timeline and cost are fixed in the contract, with sign-off at each milestone. Best when processes are clear and the budget must be tightly controlled.
Time and materials
Pay for the hours worked, with weekly work reports. Best when requirements are still evolving or you need to start fast.
Prepaid support hours
Buy a block of hours up front and use it for changes, reports and small configurations. Best once the system is live and needs regular adjustments.
Dedicated team
Consultants and developers work exclusively for you on a monthly basis. Best for long, multi-phase transformation roadmaps.
From the first call to a detailed proposal
30-minute call
We learn your business model, priorities and current systems. Free of charge.
Process discovery
We work with your key departments to define scope and the data to migrate.
Solution and roadmap
Modules, customisations, go-live milestones and the right engagement model.
Detailed quote by scope
Costs tied to each work item and sign-off milestone, with no hidden fees.
Three support plans after go-live
Your ERP runs the business every day and needs continuous care. Choose the level of support that matches how critical it is.
Basic
Ask about BasicBusiness-hours support Monday to Friday via tickets, email and Zalo. Critical incidents: response within 4 business hours. Standard requests: within 1 business day. Includes security updates, daily backups and bug fixes.
Standard
Ask about StandardEverything in Basic, plus Saturday and phone support. Critical incidents: response within 2 business hours. Standard requests: within 4 business hours. Includes monthly adjustment hours and regular system health reports.
Premium
Ask about PremiumEverything in Standard, plus 24/7 on-call for critical incidents with a 1-hour response. A dedicated project manager, quarterly system reviews and priority on the development roadmap.
Transparent in every engagement model
Clear scope
Every work item, milestone and deliverable is written into the contract.
Milestone sign-off
Payments follow signed-off milestones, never everything up front.
Phased go-live
Put each module into real use instead of waiting for the whole system.
Your data is yours
You fully own your data and can export it at any time.
Questions about engagement models and cost
Still have questions?
An ADO ERP consultant will walk through your business case with you — free, 1-on-1.
+84 918 38 88 11Book a consultationWhy doesn’t ADO ERP publish a price list?
ERP cost depends on the modules, number of users, level of customisation and the data to migrate. A generic price list easily makes you pay for things you don’t need. After discovery we send a proposal and quote for your exact scope.
Is the first call free?
Yes, the first 30-minute call is free. For projects that need in-depth discovery across several departments, we agree the discovery scope with you first.
Can we switch engagement model later?
Yes. Many companies use fixed scope for implementation, then move to a support plan or prepaid hours once the system is stable.
When does a support plan start?
Right after go-live and the warranty period. You can move up or down a plan at each renewal.
What counts as a critical incident?
An incident that stops a core operation, such as not being able to sell, ship stock or issue invoices. Non-blocking bugs and change requests are handled as standard requests.
Start with a 30-minute call
Tell us about your business challenge and we will suggest the right engagement model and roadmap.
The ADO ERP delivery approach
Start from a complete system
Begin with a proven, optimized solution instead of building from a bare Odoo installation.
Fastest hand-over
The first release covers 80–90% of requirements out of the box; customization is kept to a minimum.
Keep costs within budget
ADO ERP owns delivery and product design decisions to minimize time and maximize value for you.
Go digital with ADO ERP
Leave your details and one of our consultants will get back to you for a free 1-on-1 consultation within one business day.